Returns and Refunds Policy

Last Updated: 06/21/2025

At Bear Grounds Coffee Co., we strive to ensure every item you receive supports both quality and our mission of bear conservation. Because we are a small nonprofit, returns and refunds are limited—but we will always try to make it right if there’s an issue.

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1. Donations

All donations are non-refundable. Donations go directly toward supporting our conservation work and are tax-deductible as allowed by law.

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2. Returns for Physical Products

Eligible items include:

• Coffee
• Books
• Stickers
• Apparel or merchandise

We only accept returns or offer exchanges in the case of:

• Items damaged during shipping
• Incorrect items received
• Manufacturing defects

To request a return or exchange, please contact us within 7 days of delivery at [email protected]. Include:

• Your order number
• Photos of the item and packaging (if damaged)
• A brief explanation of the issue

We may offer:

• A replacement item
• Store credit
• A partial or full refund (at our discretion)

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3. Items Not Eligible for Return

We cannot accept returns on:

• Opened or used coffee
• Personalized or made-to-order items
• Sale items or promotional giveaways
• Any item requested for return more than 7 days after delivery

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4. Shipping for Returns

If a return is approved:

• We may provide a return label depending on the issue and item value
• Otherwise, return shipping costs are the buyer’s responsibility

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5. Refunds

If a refund is approved:

• It will be issued to your original payment method within 7–10 business days
• We’ll notify you once the refund has been processed
• Refunds may take additional time depending on your bank or payment provider

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6. Contact Us

Have a question or need help with a recent order?
Reach out at: [email protected]

We’re grateful for your support and patience—every purchase helps us protect bear habitats and promote conservation awareness.